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How we
collect personal information WebAlive
collects personal information in a number of ways,
including:
- directly
from you, when you provide information by phone or in application
forms, or when you submit your personal details through SmartWeb
Canada's web sites (e.g. during www.smartwebcanada.com registration
or trial services);
- from third
parties such as WebAlive's related companies, credit reporting
agencies or your representatives;
- from
publicly available sources of information;
- in response
to a survey, contest or sweepstakes
- from the
organizations identified below under 'When WebAlive discloses your
personal information';
- from
WebAlive's own records of how you use your WebAlive services;
or
- when
legally required to do so.
How we
use your personal information
Your
personal information may be used to:
- verify your
identity;
- assist you
to subscribe to WebAlive's current services;
- offer you
and provide additional WebAlive or related services;
- administer
and manage those services, including charging, billing and
collecting debts;
- inform you
of ways the services provided to you could be improved;
- conduct
appropriate checks for credit-worthiness and for fraud;
- research
and develop WebAlive's services;
- gain an
understanding of your information and communication needs in order
for WebAlive to provide you with a better service; and
- maintain
and develop WebAlive's business systems and infrastructure,
including testing and upgrading of these systems.
Also, your
personal information is collected so that SmartWeb Canada and
WebAlive can promote and market its services to you (including by
way of direct mail, telemarketing, SMS and MMS messages). WebAlive
does this to keep you informed of its products, services and
special offers. If you do not wish WebAlive to promote and market
its products, services and special offers to you, please call +1
604 648 3232.
In relation to marketing and promotional material sent via email,
WebAlive will send such material to you unless you indicate you
wish to opt-out by selecting this option in the email.
When we
disclose your personal information
In order to
deliver the services you require, WebAlive may disclose your
personal information to organizations outside of WebAlive. Your
personal information is disclosed to these organizations only in
relation to WebAlive providing its services to you. These
organizations may carry out WebAlive's:
- customer
enquiries;
- mailing
operations;
- billing and
debt-recovery functions;
- information
technology services;
- installation,
maintenance and repair services;
- marketing
and telemarketing services;
- market
research; and
- web site
usage analysis.
WebAlive
takes reasonable steps to ensure that these organizations are bound
by confidentiality and privacy obligations in relation to the
protection of your personal information.
In addition, WebAlive may disclose your personal information
to:
- your
authorised representatives or your legal advisers (e.g. when
requested by you to do so);
- credit-reporting
and fraud-checking agencies;
- credit
providers (for credit related purposes such as credit-worthiness,
credit rating, credit provision and financing);
- WebAlive's
related companies;
- WebAlive's
professional advisers, including its accountants, auditors and
lawyers;
- other
information technology service providers (for example, if you
obtain services from other providers, WebAlive may need to disclose
your personal information for billing purposes);
- government
and regulatory authorities and other organizations, as required or
authorized by law; and
WebAlive's
web sites
WebAlive
provides products and services via its various web sites. When you
visit WebAlive's sites, its web servers record anonymous
information such as the time, date and URL of the request. This
information assists WebAlive to improve the structure of its web
sites and monitor their performance.
WebAlive may use 'cookies' on various web sites. Cookies are an
industry standard and most major web sites use them. A cookie is a
small text file that our web sites may place on your computer.
Usually, cookies are used as a means for WebAlive's web sites to
remember your preferences. As such, cookies are designed to improve
your experience of WebAlive's web sites.
In some cases, cookies may collect and store personal information
about you. WebAlive extends the same privacy protection to your
personal information, whether gathered via cookies or from other
sources. You can adjust your Internet browser to disable cookies or
to warn you when cookies are being used. However, if you disable
cookies, you may not be able to access certain areas of our web
sites or take advantage of the improved web site experience that
cookies offer.
WebAlive also collects Internet Protocol (IP) addresses. IP
addresses are assigned to computers on the internet to uniquely
identify them within the global network. WebAlive collects and
manages IP addresses as part of the service of providing internet
session management and for security purposes.
Help us to ensure we hold accurate information
WebAlive takes all reasonable precautions to ensure that the
personal information it collects, uses and discloses is accurate,
complete and up-to-date. However, the accuracy of that information
depends to a large extent on the information you provide. That's
why WebAlive recommends that you:
- let
WebAlive know if there are any errors in your personal information;
and
- keep
WebAlive up-to-date with changes to your personal information such
as your name or address.
If you are
a subscriber to one of WebAlive's online products or services, you
may change your personal details by contacting SmartWeb Canada at
+1 604 648 3232 or info@smartwebcanada.com
You can
access your personal information
You have a
right to access your personal information, subject to some
exceptions allowed by law. If you would like to do so, you will
need to put your request in writing for, security reasons, and
either send it by mail to SmartWeb Canada Inc., 405 - 55 Water St,
Vancouver, BC, V6B 1A1 or by facsimile to +1 604 684 2302 or by
email to info@smartwebcanadawebalive.com
SmartWeb
Canada reserves the right to charge a fee for searching for and
providing access to your information.
How to
contact us
If you have
any questions in relation to privacy, please contact SmartWeb
Canada at +1 604 648 3233 between 9.00am and 5.00pm, Monday to
Friday. Alternatively, you can write to our Operations Manager, 405
- 55 Water St, Vancouver, BC, V6B 1A1 or by facsimile to +1 604 684
2302 or by email to info@smartwebcanada.com
WebAlive Privacy Statement July 2007.
WebAlive Pty Ltd ABN 70 118 269 800
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